How to Raise a Complaint

Last updated: October 2026

We want everyone who contacts Carpq Concrete to be treated fairly. If something went wrong, please let us know. This page explains how to make a complaint and what happens afterward. It is a general template and not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• Your experience when you called or messaged Carpq Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, workmanship and customer service. If you have trouble with work at your home, begin by speaking with the provider directly, and keep a written record.

Please tell us too. Feedback helps keep our network honest, and providers who often fall short may be removed. Know that Carpq Concrete cannot settle contract disputes, return money paid to a provider or act for a provider.

Sending Your Complaint

Email contact@carpq.help and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you have it
• A short account of what happened and what outcome you hope for

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. Then we will look into what happened. That may include contacting the provider. Afterward, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our reply does not settle things, answer our message and ask us to look again. You may also reach out to your state consumer protection office or attorney general, or your local Better Business Bureau. Your state's contractor licensing board may be able to help with licensed providers.

Contact

Email: contact@carpq.help